Major Disappointment – Should’ve Stayed at the Usual Spot
We stayed two nights at this Best Western after normally choosing the Holiday Inn off I-95 in St. Augustine. We decided to give this place a chance based on slightly better reviews—big mistake.
The hot water didn’t work either night we stayed, which was incredibly frustrating. The room door handle was difficult to open, and my wife couldn’t manage it at all. Even the bathroom door was hard to operate.
When I brought up the hot water issue to the front desk staff, the response was unhelpful and curt. On top of that, the WiFi password never worked, and breakfast kept running out of food.
Overall, this was a disappointing experience. We’ll be going back to the Holiday Inn next time—at least things work there.