I booked a stay at O2 Beach Club & Spa, expecting a high-quality experience as represented online. Upon arrival, I was informed that my reserved room was unavailable due to mold remediation and HVAC issues. Instead, I was offered a substitute room that was dirty, uncomfortable, and far below the quality advertised.
For the price charged, this hotel does not meet the promised standards. The condition of the rooms is unacceptable, and the lack of communication about maintenance issues prior to arrival is highly unprofessional. I had no choice but to rebook with another hotel after traveling for hours.
I would not recommend O2 Beach Club & Spa to anyone looking for clean, comfortable accommodations or a smooth, stress-free stay.