Overall, my experience at the Element was satisfactory. I appreciated the convenient location, close to various dining options and activities.
However, the cleanliness was below expectations; our room had remnants of old food and dirty dishes from previous guests. Despite requesting housekeeping service over the course of two days, my room was not cleaned until the third day.
Additionally, during interactions with the housekeepers, a younger staff member was quite combative, asking whether the room was ours and then snatched my keycard from my hand to verify. The older housekeeper attempted to address the situation, but the younger staff member was unresponsive.
Overall, this left a somewhat negative impression of the establishment. On a scale of 1 to 10, I would rate my experience as a 7.
I will add that T.Y. at the front desk was exceptional at taking care of my family and concerns!