2/10 糟糕
Abbey
2025 年 5 月 12 日
满意：员工和服务
不满意：住宿条件和设施
Several issues. Only made complaint about major issue that our lock broke and it locked us out. This lead to a very late night of us waiting as they worked to fix the door. They did offer another room but couldn’t guarantee we could get in first thing in the morning which we had an early time we had to be at an event for. Everything including car keys was locked in the room. Ceiling fan smoked when on and the ac in the living room was making a hot burning smell if it was turned on. Elevators breaking down. Pool shut down. External door locks to polarizing lot stopped working because of the rain (was told by staff this is why) leading to being locked out when I was loading my car and was forced to go to front door to get in which is a very long walk for loading items. You get what you pay for, but honestly these problems were probably due to the age of the hotel, the bed was super comfortable, loved the kitchen space and living room being separated by a door to the bedroom and that the bathroom sink is not with the shower and tub, Had high hopes as it initially appears very nice. Staff were extremely nice and helpful though!!! They deserve praise as it felt they were short staffed and they were constantly helping people. The building is a very long building so they had to run all over.
Abbey
2025 年 5 月入住 1 晚