Unfortunately the pipes froze and broke right before we arrived at the hotel but the staff was amazing and relocated us and provided transportation to our new hotel. They went above and beyond and couldn’t have been nicer in spite of the challenging conditions that they were facing. We were sorry not to stay there but will try again next time we’re in town.
Betsy
2024 年 1 月入住 4 晚
2/10 糟糕
Chaney
与配偶出行
2024 年 1 月 21 日
不满意:清洁度、服务设施、住宿条件和设施
Pipes burst in the hotel and they didnt even send an email telling me. Sent me to a new horel nowhere near my destination. Then finally sent me an email 2 days later saykng they wont charge me a cancelation fee. Like thank you so much.
Chaney
2024 年 1 月入住 3 晚
10/10 超赞
Harrison
2024 年 1 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Harrison
2024 年 1 月入住 2 晚
10/10 超赞
Carmen
2024 年 1 月 1 日
Carmen
2023 年 12 月入住 1 晚
4/10 很差
larry
2023 年 12 月 31 日
满意:客房舒适度
Family
No only one wash cloth try to call desk phone rang for 3 minutes and then a hang up. Our room had a rug that was so curled up on the corner both of us tripped several times had to put something to hold down it was very dangerous, jarred back. Since it was New Year eve day restaurant was closed told there would be a continental breakfast in lounge however when I went down at 7:30 am stood at counter for 5 min before I had to ask for help and was informed they were trying to figure it out who would be working. Sink in bathroom not functioning properly. No one to help with baggage help for $45 parking. which was good . If you have formal dress or a long dress bag very limited space in closet, the have a dresser that takes up to much space.
larry
2023 年 12 月入住 1 晚
10/10 超赞
Brandon
2023 年 12 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Brandon
2023 年 12 月入住 1 晚
10/10 超赞
Cassie
2023 年 12 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, modern updated design, front desk and valet were incredibly polite!
Cassie
2023 年 12 月入住 1 晚
2/10 糟糕
Rachael
2023 年 12 月 7 日
Rachael
2023 年 12 月入住 1 晚
10/10 超赞
Qwantel
2023 年 12 月 5 日
Qwantel
2023 年 12 月入住 2 晚
10/10 超赞
Neela
与配偶出行
2023 年 11 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would stay here again, it was really nice there.
Neela
10/10 超赞
ERIC,Memphis
与配偶出行
2023 年 11 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room and staff. Quiet and comfortable. Although Travelocity's site indicates off-site parking for $30, the valet said the only offsite parking he knew of was at a meter on the street. So, we paid the $5/night valet parking.
ERIC
2023 年 11 月入住 2 晚
2/10 糟糕
Haleh
与配偶出行, 商务旅客
2023 年 11 月 25 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
It was a nightmare to say the least. The manager is the most unreliable person ever lived on the face on this earth. The valet service is subcontracted by Marriott. So they pretty much steal everything that is in your car be mindful of that I had my jewelry under the seat of my car and I went back to grab it, and within 4 hours it was gone! Who would have thought checking under the seat of one’s car! But they did! When I brought it to the manager’s attention her quickly said let me check the camera. 15 min later he said there is nothing on the camera. How can you check something like that on a camera in 15 min. Then when he saw I was dead serious he gathered himself up and he knew exactly the process. As if it has been happening ALOT! He called the police and gave me the number to call and he told me the usually don’t come and give you a case number. Haha… how do you know all that!!!? Only because shot happens a lot and often around here! Right? What and embarrassment of Marriott! Never ever again coming to this place. And they charge $45 per night for valet when you could actually walk like two step away and park it at the parking overnight for $26 per night. So do not leave your car at the mercy and come back and see that your valuables are gone.
Haleh
2023 年 11 月入住 5 晚
8/10 还可以
Karen
与家人出行, 与配偶出行
2023 年 11 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Parking was expensive at $45 a night and there was a loud knocking at night that kept us awake. Only gave us 1 bath towel for a booking of 2 people.
Karen
2023 年 11 月入住 2 晚
10/10 超赞
Maria
与配偶出行
2023 年 11 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good experience
Maria
2023 年 11 月入住 1 晚
4/10 很差
ERNESTE
2023 年 11 月 2 日
满意:员工和服务
I am waiting for receipt plz
ERNESTE
2023 年 10 月入住 5 晚
6/10 一般
dr.sheffali,Stamford
商务旅客
2023 年 11 月 2 日
不满意:住宿条件和设施,员工和服务
First of all our room key didn’t work which made us to have multiple trips to FD from 8th floor. Then we were assigned the room and room phone was not working, which we complained about but no help arrived to fix it. Some staff members were helpful but didn’t expect this kind of service from place like this.
dr.sheffali
2023 年 11 月入住 1 晚
10/10 超赞
Rachele,Hutchinson
与家人出行
2023 年 10 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a very nice room. The hotel is beautiful!
Rachele
2023 年 10 月入住 1 晚
10/10 超赞
Stacy
与家人及幼儿出行
2023 年 10 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The food and drinks were amazing at their resturant.
Staff was super friendly and offered assistance throughout our stay. They let our kids try the gelato for free.
The rooms and bathrooms were clean, great size, and the bed was comfortable we didn't want to move. Valet was quick and friendly to get the car. I would recommend this property to anyone who is visiting for an event in St. Louis, vacation or for business.
Stacy
2023 年 10 月入住 1 晚
10/10 超赞
Hoda
2023 年 10 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hoda
2023 年 10 月入住 2 晚
10/10 超赞
Darren
2023 年 10 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Great stay for concert!
STayed here before. Staff is always awesome with lots of smiles. Very convenient as we were there for KISS concert. Quick 10 minute walk to venue. I have 2 complaints - 1) bed is way too soft - just a preference thing, and 2) wish you had a market with snacks and bottle waters/sodas as bar was shut down after concert. Otherwise, stay was great!
Darren
2023 年 10 月入住 1 晚
10/10 超赞
Ashley
2023 年 10 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Wonderful stay. All the staff were super accommodating and very respectful how a hotel should be run
Ashley
2023 年 10 月入住 2 晚
8/10 还可以
Katherinne
团体旅客
2023 年 10 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was in walking distance to Enterprise Center and the service was good.