I was driving 11 hours prior to arriving, so I wasn't answering my phone. At a gas station, I saw that the hotel had called a couple of times, but LEFT NO MESSAGE. I tried calling back several times, but the hotel number would not connect, and the corporate number was closed for the day. I received no message, voicemail, text, email...NOTHING. So, we arrived to find the power out, which I know is out of the hotel's control, but the lack of follow up and customer care was abysmal. All the other hotels in the area are booked, so I am stuck at a nasty, rundown place in a shady neighborhood in Illinois. I am beyond disgusted.