The hotel was clean, and the staff was polite, but my overall experience was extremely disappointing. I had carefully booked a room with two queen beds to accommodate myself, my teenage son, and my tween daughter. However, upon arrival, I was given a room with just one queen bed and a hard, uncomfortable sofa—not even a proper sofa bed. This was not what I paid for, and it made our stay much less comfortable. I expected the hotel to honor my reservation, and I’m very frustrated that they did not.