Upon arriving at 5 p.m., we were informed that our room was not yet ready, which was difficult as we had a tight schedule for dinner. While management did eventually resolve this, it was an initial inconvenience. Later, when we attempted to visit the rooftop bar at 11 p.m., we were turned away due to a special event.
The most significant issue, however, was the room itself. The air conditioner did not work, and the room temperature exceeded 80 degrees throughout the night. We made multiple attempts to contact the front desk. Hotel security eventually confirmed the issue and informed us that engineering would need to address it. Unfortunately, no one from engineering was available at 4 a.m., leaving us without air conditioning for the entire night. Staff offered to bring us a fan which never arrived.