Well, let me start with what I didn't like. The people at the Front desk were professional (to a point), but also NO passion or heart. Were kind of rude and looked down upon, if you weren't dressed like money. My five days there I spent a lot of money at SHR. I'm thinking this next guy was the manager at the restaurant (older gentleman / bald, with glasses) and this guy was very rude. My son and I have been sitting at a table for 25 minutes with no one helping us (This was the Saturday before Mother's Day), and he had to make a little sarcastic remark about after the 25 minute-wait, he says, "Now look at all the attention you're getting." I had to deal with dirty looks the whole time. We paid and we tipped well, even though this is the customer service my son and I were getting. Very disappointing. Okay, one bright spot was "Eddy," very nice and outgoing. And shout out to the nicest and genuine people in that resort was "Housekeeping." Also, the resort had "Spectrum" internet, ...and that was "always" cutting out. This was horrible. So what went well? Besides some awful customer service, the food was "Amazing." BEST eggs benedict I've ever had. Drinks, pool side were fabulous, and I liked the amenities that came with the resort, even though the messuages were fully booked and the young brunette lady there didn't bother to tell me the next available appt. The location of this Resort was great and our room was wonderful with exception of couldn't watch any local news.