When we checked in, it took five different rooms before we finally settled into one for the night. I want to start by saying the young woman working at the front desk was incredibly kind and had excellent customer service. She was clearly very new, but did everything she could to make things right each time. None of the issues were her fault, and she handled a tough situation with a lot of grace.
That said, I would absolutely not recommend staying in Building 4. One of the main reasons we booked the Sirata was because I got married here a few years ago. We were familiar with the resort and chose it again for a short weekend girls trip, hoping for a safe and comfortable experience.
Unfortunately, Building 4 did not live up to that. The first room had cockroaches, and the second room smelled terrible and clearly had not been cleaned. It felt like housekeeping was lacking all weekend.
Once we were moved to a remodeled building, things improved. While there were still a few small issues, we were able to laugh them off. The front desk employee truly made it right and upgraded us to a much better room that we enjoyed.
One thing to note: the following morning, another staff member mentioned nothing about a credit being issued for the inconvenience, so we didn’t even know about it until we checked out. That would’ve been helpful to know while we were still there.
Also, our room was never cleaned during our entire stay even though we called twice to request housekeeping