Definitely not a $400 per night worthy hotel! While in route a attempted to call the hotel nearly 20 times and could never get through. We even called the 866 number but they could not connect us. Upon arrival we're told the phones did not work at the moment. Aside from that, check it is by 12pm, when we arrive at 320pm to check in, our room is not ready and we are met with several other costumers who (like us) could not comprehend how in 3 hrs after check out, rooms are still not available! But none of this compares to our dangerous ride on the elevator. When leaving to head to a wedding the elevator stops, jerks, and all power goes out to complete darkness while we are stuck between floors. My wife, who is already terrified of elevators has a panic attack and thankfully the elevator regains some power, gets to the 6th floor and we quickly get off. After having to continue down via the stairs to the main floor we then have to walk all around the building to the front door outside in our best dressed and are met with desk staff that nonchalantly say "oh yes, there is an issue with the elevators and it needs to be fixed and we are about to shut them down and only run one of them"! So we had to experience a dangerous situation that was known of and nothing was previously done?? We recently returned from the wedding and do not see any signage on the elevators and we have to walk 7 flights of stairs to our room that is definitely not worth $400 per night!!