2/10 糟糕
Matthew D.
2025 年 9 月 20 日
We were unable to make our stay due to a last minute airline cancellation. Before our stay the owner was gracious and helpful. The pricing was very fair as we made the reservation only a week before our trip. As it was a last minute cancellation, understandably the owner would not refund our rental. However, he could have at least offered to refund the cleaning fee, which he clearly did not have to pay when we did not stay there. I understand this is his business, and he does not control the airlines. But the condo was not rented a week out so providing a partial refund could have made him income and helped us recoup some of our loss.
Matthew D.
2025 年 9 月入住 4 晚