The front desk staff was extremely rude. We showed up to check in, and it turned out there was some miscommunication between Expedia and the hotel, so our payment went through but our room was not booked. However, the guy at the front desk acted like it was somehow our fault that this was happening and was taking out his frustration/confusion on us. We had to get the manager involved, and after almost an hour of waiting, they were able to get us a room. A complementary upgrade would've been nice, or at least a sincere apology would've been acceptable, but the guy was trying to brush it off by saying that there's been a glitch and was blaming Expedia. The rudeness continued throughout our stay. When we called for towel change service for the second time because it was taking really long, the front desk responded with an attitude and annoyance. The final straw was when we called to ask if it was possible by any chance to check out a bit later. I remember the interaction vividly. I called and asked if it's possible to check out 15 minutes later, and the person responded "yes, once you check out...". I was confused because that response didn't make any sense. I thought maybe they were trying to follow up and say something and the call connection was bad, so I asked again. The person basically yelled at with "YES, once you check out". At that point I assumed it was a yes, but we just rushed out on time just to be safe because their customer service was so bad