Nice Staff, but a Total Disaster of a Stay
We stayed here twice—once on our drive from NYC to Atlanta and again on our return. The first time was okay aside from check-in: I had booked and paid for two rooms, one in my name and one in my son’s, and they still made me wake him up and bring him in to show ID, even though I had it on me. The second stay was a disaster. The phone in my room didn’t work, and when my husband tried to pick up a package for me at the front desk (with my ID on his phone and me on speaker), they refused to give it to him. They said I had to call from the room—impossible, since the phone was broken. Then the toilet suddenly started flooding for no reason. The front desk clerk came up himself (maintenance had gone home sick), and while he was very kind, he was completely unprepared. He brought a snake even though the issue wasn’t a clog, didn’t clean up the mess, said he couldn’t find a mop, and disappeared. We were left with a soaked bathroom floor, wet towels, and no way to shower before leaving. To make matters worse, we were limited to four towels despite having multiple people, and my sheets were dirty. The whole situation delayed us by hours and caused us to miss an important appointment. It was a very disappointing ordeal.