“The time for checking in and checking out took too long. There was no specific passage for waiting in line. Although there are two to three receptionists, I had waited in one line while the other three hotel guests had checked in right next me. Same thing happened when I checked out the room.”
“we where not able tk stay/ use our reservation because the room that we booked is not available when we got there. we where not refunded and we did not have a room. worst experience from expedia.”
“The security guard did not allow us to go inside because there is no unit number in our booking. We called the number in the booking receipt at least 10x but no answer. We sent a message but no reply as of now.
Can I get a refund for my payment?”
“I have read ads about Excelsior a while back but I felt it was too expensive considering its location. This time their price was reduced to a reasonable price so I booked. Other than the fact than parking is separated and there is no walkway to the hotel, all were excellent from well appointed rooms and beddings and very courteous staff.”
"Too expensive, I paid $200 for 1 night without breakfast but the hotel was far below expectation. Worse than all hotels with similar rate in Makati! "
