Restaurant, water park and fitness center all closed. Unable to call and reach front desk. Asked for late checkout from 11 to noon and was declined.
Matthew
2024 年 1 月入住 1 晚
6/10 一般
Kristen
与家人及幼儿出行
2021 年 11 月 28 日
不满意:住宿条件和设施,员工和服务
Staff was rude and had no idea how to do their jobs. Paint chips were in the pool area. Just overall disappointed.
Kristen
2021 年 11 月入住 1 晚
10/10 超赞
Susan
与家人出行
2021 年 9 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kids had fun
Susan
2021 年 9 月入住 1 晚
10/10 超赞
Jamie
与家人及幼儿出行
2021 年 9 月 6 日
满意:员工和服务、服务设施、住宿条件和设施
It was perfect had the view of the lake and a very clean room.
Jamie
2021 年 9 月入住 2 晚
4/10 很差
Sofonias
2021 年 8 月 31 日
不满意:清洁度、员工和服务、住宿条件和设施
Sofonias
2021 年 8 月入住 2 晚
8/10 还可以
Brittany
与家人及幼儿出行, 与家人出行
2021 年 8 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The beds were very uncomfortable, shower was tiny and outdated. However, my children had an amazing time at the water parks
Brittany
2021 年 8 月入住 2 晚
10/10 超赞
Stef
与家人出行
2021 年 8 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Hotel
Amazing!
Stef
2021 年 8 月入住 2 晚
6/10 一般
真实旅客
与家人及幼儿出行
2021 年 8 月 18 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
The hotel is connected to a water park, and they don’t offer discounted or included park passes when you stay at the hotel, or if they do, no one told us about it. We had to pay the regular daily price for the water park. I was disappointed with that.
真实旅客
2021 年 8 月入住 2 晚
6/10 一般
真实旅客
与家人及幼儿出行
2021 年 8 月 16 日
不满意:住宿条件和设施
View was beautiful. Screen on the sliding door was ripped
真实旅客
2021 年 8 月入住 2 晚
6/10 一般
真实旅客
与家人出行
2021 年 8 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
I would take my family there again, however, I do not recommend purchasing a stay at King’s Pointe Water Resort through EXPEDIA. When purchasing through this site it does not include the water park! Luckily the manager at Kings Pointe was very understanding and helpful but I will only book directly with the resort in the future.
真实旅客
2021 年 8 月入住 3 晚
10/10 超赞
真实旅客
与家人出行, 商务旅客
2021 年 8 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Short staff room’s were not cleaned daily
真实旅客
2021 年 8 月入住 5 晚
8/10 还可以
Sara
2021 年 8 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sara
2021 年 8 月入住 2 晚
10/10 超赞
Veronica
2021 年 8 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Veronica
2021 年 7 月入住 1 晚
6/10 一般
真实旅客
与家人出行
2021 年 8 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
The water slides were not open when we stayed which was one of the entire reasons we stayed there. We were celebrating my sons bday so it was super disappointing we didn’t get to play on the slides. We had terrible service at the hotel restaurant, half my family didn’t get dinner and it is literally the only thing open past 8 in storm lake. We drove 3 hours to play at the water park so we arrived late and hungry. Overall we made the best of it but there was for sure some disappointment from the kids.
真实旅客
2021 年 8 月入住 2 晚
6/10 一般
Stef
与家人出行
2021 年 8 月 7 日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施,清洁度
Motel 6. Not sure if we would stay again
Room was small, pool was nice, air conditioning didnt work in the first room they had to move us and we coukdnt control the air conditioning in the next room sonwe were hot all night.
Stef
2021 年 8 月入住 2 晚
10/10 超赞
真实旅客
与家人出行
2021 年 8 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The indoor outdoor waterpark was a highlight for the kids. The restaurant was accommodating to our large group and provided us a private room. Food was good at a fair price. Also enjoyed the smore's pit. Great location within walking distance to a 9 hole course and putt-putt.
真实旅客
2021 年 7 月入住 3 晚
6/10 一般
真实旅客
与家人出行
2021 年 8 月 5 日
不满意:住宿条件和设施
Right away we had to call maintenance to fix our sliding glass door that was off its hinge. The room was musty smelling maybe off the first floor and the smell from the lake was not that good. The indoor pool area was closed so the outside area was packed with everyone that stayed there - not a lot of room to social distance. The restaurant needed reservations so we were forced to go off site to eat which was difficult as not much was open.
真实旅客
2021 年 7 月入住 1 晚
8/10 还可以
Cheryl
与家人出行
2021 年 8 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Was great! Water park was nice and inexpensive
Cheryl
2021 年 7 月入住 2 晚
6/10 一般
Andrea
2021 年 8 月 2 日
满意:员工和服务
Bathtub was full of dead bugs
Andrea
2021 年 7 月入住 2 晚
10/10 超赞
Jack
与家人出行
2021 年 8 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
In town for a funeral service. The kids loved the waterparks and play areas. It was a nice break for Mom and Dad to relax and let them play. Enjoyed the park. Will come back if we are ever in west central Iowa again.
Jack
2021 年 7 月入住 2 晚
10/10 超赞
Ron
与家人出行
2021 年 8 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place for a family visit
We had a lake-view room on the first level. It was clean and comfortable. There was some noise but what are you going to do - it's a hotel that seems to cater to families. We had two small boys so they probably made some noise as well. The internet was decent for a hotel wifi. We enjoyed walking along the lake edge and the boys especially enjoyed the water parks. There is a very nice playground adjoining the property and several excellent Mexican restaurants in town. We were very happy with our stay.
Ron
2021 年 7 月入住 2 晚
8/10 还可以
真实旅客
团体旅客
2021 年 8 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We didn't like the hours of the pool area and outside pool area.
真实旅客
2021 年 7 月入住 2 晚
10/10 超赞
真实旅客
与家人及幼儿出行
2021 年 7 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2021 年 7 月入住 2 晚
6/10 一般
真实旅客
与家人及幼儿出行
2021 年 7 月 29 日
不满意:住宿条件和设施
The water park is fun but keep an eye on your love ones. The guards were stretched with the areas they were watching.
真实旅客
2021 年 7 月入住 5 晚
6/10 一般
Christopher
团体旅客
2021 年 7 月 29 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Understaffed impacted stay
Room carpet was musty and damp, no housekeeping unless you've booked 3 nights or more (that's what we were told when we went down to get new trash bags and towels), and restaurant was very backed up and slow. Front desk personnel were friendly and apologetic... I think the hotel is just way under staffed.