This is probably the friendliest hotel I've ever stayed in, and I've travelled a good bit. Everyone from reception to dining room staff to just staff you pass in the halls were great to deal with. The location is fantastic, overlooking the harbour. It's also ideally located for walking, with Dunskey Castle ruins to the south, and Killantringan Lighthouse to the north, and dramatic coastal scenery in between. Restaurant service was good.
The hotel itself could use a little upgrading. The carpets were old/stained, et al. But this didn't really affect the stay. My only real grumble is the shower/water pressure, which was non-existent. Could do with investing in some electric shower systems. Having said that, everything else was fine: comfy bed, nice lounge area (with great views), bar, restaurant, outdoor seating, ample free parking, etc. I'd happily stay again.