“Arrived at the property and called to check in. Was told that property was closed for refurbishment and I had to go to a different property managed by them 15 minutes away.
Got there and room was minimal and bare. Host was nice but it wasn’t an aparthotel as the original one was advertised as.
I left and booked a night at a local Travelodge instead. ”
“No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous!
The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice……
“This property was exactly as described and provided all of the basics. It was a good location with easy access to public transit to the city. Great place to stay if you’re just looking for an inexpensive place to sleep with a small group. Would stay again! ”
“We had a wonderful stay, what a unique place with all conveniences catered for. We spent an evening at the fire pit toasting marshmallows (included in the fire pit package price).
The hosts are very friendly and accommodating, I would recommend Truly Kentish Holiday Lets.
”
“Some of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that……
“We love the place. We will choose it anything we visit London. Ana is a great Host- she made our stay memorable 😊
The rooms are so clean and looks much better than in the pictures. We had everything we needed.
Guys, book it yourself and testify 😊.
Eben and Partner ”
“From booking to actual stay it has been amazing! We came for a Hen Do and were not disappointed. 5 stars and even the beautiful photos don't do this house justice, it is stunning! All the girls had a fab time and with ubers and abbey wood station just down the road you can get into central London in 40 minutes. Petra is a superhost. Always replying quickly and no question was too much to ask. I truly hope we have the opportunity to come back and stay for even longer! ”
“Lovely property in a small village location. great pub over the road and great food. Perfect for my work trip. the cottage has everything you could possibly want.
Thank You”
“Hidden gem is just that a hidden gem, it's location is easily walkable to the shops, restaurants, pub, the beach and much more. It's quiet enough with maybe a little noise from passing traffic, it's compact but comes with enough space for what you need and I couldn't have asked for a better host, communication was brilliant and she was happy to help with any issues I may have had. Will definitely stay again and recommend to anyone looking for a place to stay near the seaside.”
"This is my second time to stay, overall is much better than before. There is Carpark available but need fee. As my room air conditioning control panel is broken and got too warm to stay for 2 nights, the staff is good to change another room for me very efficiently.
Shopping and restaurants is nearby, easy to walk in a few minutes."