2/10 糟糕
John
与配偶出行
2025 年 10 月 8 日
不满意：住宿条件和设施，员工和服务
KICKED OUT OF CANDLEWOOD SUITES IN HAZELTON, PA FOR LIFE SAFETY COMPLAINT
Kathy and I checked in about 4:30 pm on October 6. Our room was on the lower level. I think it was 104. I walked the wrong way down the corridor when I got off the elevator. I noticed that the Fire Sprinkler Test Room Door was open to the outside (see photo). I figured the staff was actively working. It's a bad safety practice to leave hotel or dormitory doors open to the outside, unattended. It leaves the floor open to violent criminals or vandals. In a Test Room, opening the wrong sprinkler valve will activate the fire alarm and empty the hotel. So vandals are a concern.
Around 5:30 we went to supper. I re-checked the Test Room and it was still open to the outside. This time I took photos. There was nobody in the corridor and nobody outside. We took the elevator to the Main Desk and I told the Assistant General Manager (A.G., I think?) the story.
He said that a crew was working in the area. I explained that I looked all around and nobody was there at 5:30 and the floor was wide open to the back yard. (photos)
I said I want this filed as a complaint and I request my room be compensated. A.G. said he had to check in with the General Manager (J.D.). This prompted several calls back to me as A.G. spoke to the General Manager and relayed his orders. They called the Police and kicked us out. (Full story on my Facebook.)
John
2025 年 10 月入住 1 晚