First night we were there, we came back at night to park in the underground parking. The parking was dark, and noisy because of the air condition power room located in that level. So when we arrived we parked, and as I was walking towards the elevator I tripped over the concrete tire stop in my path towards the elevator. I fell on my face, and hit my head on the ground and I injured my face, knee, and palms of my hand. Since I was bleeding profusely my wife helped me and we went to the front desk. They did not have first aid to help me with my wounds, and stop the bleeding. I had to drive myself to the nearest hospital emergency room. The staff treated me, luckily their treatment stopped the bleeding, and they kept me for an hour to make sure there was no brain injury. Then we head back for the hotel. next day the staff of the hotel and the manager were in the underground parking placing stickers on the concrete blocks to make them visible(still not adequate) Additionally the noise from the basement parking could be heard in our room through out our stay. We realized that the bathroom fan which is on automatic, and there were no controls for it. The noise literally kept us up through the night,
The bathroom was not cleaned properly, and my wife also found dirty towel among the bathroom towels.
The manager of the hotel after the parking incident did not even try to make any effort to make us feel better. I asked for the name of their insurance, she refused to give the name.