There is no standard SOP for the maid. No towel after cleansing the house. I have to ask the front desk for towel but some times, they answer me they do not have any towels right now
Leo
2023 年 6 月入住 6 晚
10/10 超赞
Jing
与家人出行
2023 年 2 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is clean and comfortable.
Jing
2023 年 2 月入住 1 晚
4/10 很差
Chunlung
2023 年 1 月 10 日
Chunlung
2023 年 1 月入住 4 晚
8/10 还可以
YI RONG
商务旅客
2022 年 10 月 16 日
满意:员工和服务、住宿条件和设施、客房舒适度
YI RONG
2022 年 9 月入住 8 晚
6/10 一般
lei
2022 年 9 月 22 日
lei
2022 年 9 月入住 1 晚
10/10 超赞
真实旅客
商务旅客
2022 年 8 月 31 日
满意:员工和服务、住宿条件和设施、客房舒适度
真实旅客
2022 年 8 月入住 1 晚
10/10 超赞
真实旅客
商务旅客
2022 年 8 月 31 日
满意:清洁度、住宿条件和设施、客房舒适度
真实旅客
2022 年 8 月入住 13 晚
10/10 超赞
xiuqiang
与家人出行
2022 年 8 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
xiuqiang
2022 年 8 月入住 1 晚
8/10 还可以
Rebecca
与配偶出行
2025 年 5 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bed was very comfortable & the hotel was very quiet.
Rebecca
2025 年 5 月入住 3 晚
2/10 糟糕
Sarah
与配偶出行
2025 年 5 月 25 日
不满意:清洁度、服务设施、住宿条件和设施
Booked a VILLA a while ago and when I showed up to check in I was given my key, went to the room and found out myself that it was a regular room. The phone in the room was broken so I called the front desk on my cell to tell them this is not what I booked. He just said the villa was closed for maintenance. ZERO prior communication. A phone call would have been nice. Even letting me know when I checked in. But I had to find out myself walking into the room. Nothing was done to make things right. When I asked the front desk for a number we can call from our cell for room service, he told us room service was closed. Even though it was within the hours listed it was open. So we had to leave the hotel and get our own food. Another inconvenience. Even the front desk staff in the morning told us that room service was available during the time we asked. TERRIBLE experience. RUINED my planned surprise for my anniversary. We had a better experience at a motel 6!!! Never again.
Sarah
2025 年 5 月入住 1 晚
4/10 很差
David
2025 年 5 月 23 日
不满意:住宿条件和设施,员工和服务
Staff really couldn't be bothered. Didn't answer questions clearly. Came in late, to a loud beeping fire detector. I called the front desk. He was upset (with me) and then said he didn't have any way to fix the fire detector which was beeping. (This is simply put batteries in the fire detector.) Instead the front desk decided to move my room in the middle of the middle of the night to another building to a room of much lower value to what I was in. The next morning when I turned in keys, no one asked how the stay was, there was no opportunity to explain the bad situation with the night staff.
David
2025 年 5 月入住 2 晚
10/10 超赞
Michelle
与配偶出行
2025 年 5 月 22 日
满意:员工和服务、服务设施、住宿条件和设施
I like the relaxing garden oasis surrounding the pool behind the hotel facing a busy street.
Michelle
2025 年 5 月入住 1 晚
10/10 超赞
Candice
2025 年 5 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked the convenience andcthe welcome items were much appreciated.
Candice
2025 年 5 月入住 1 晚
8/10 还可以
Peter
2025 年 5 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Ok
Peter
2025 年 5 月入住 2 晚
2/10 糟糕
VINITHA
商务旅客
2025 年 5 月 17 日
不满意:服务设施
No hot water for the entire duration of stay and lack of resolution from the hotel staff made for a very poor experience!
VINITHA
2025 年 5 月入住 3 晚
10/10 超赞
Aaron
商务旅客
2025 年 5 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient, clean, very nice room & facilities, kind and professional staff. Definitely will be my go-to hotel in the area!
Aaron
2025 年 5 月入住 2 晚
8/10 还可以
Ahmet,Sunnyvale
与家人出行
2025 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We’ve been staying at Grand hotel many times. Staff are great and the rooms are big! They have cut down on breakfast quality but I guess everyone needs to cut costs. Overall a great hotel!
Ahmet
2025 年 5 月入住 1 晚
4/10 很差
Van
与家人出行
2025 年 5 月 9 日
不满意:住宿条件和设施,服务设施
Pros:
1. Water filling station
2. Spacious suite
Cons (a few mentioned - sooo many):
1. No extra blankets in the room. There was one extra pillow. That is all that was made available.
2. One set of towels (two people should have at least two bath towels each) when checking in.
3. There is no full-length mirror in the room. The only mirror is in the bathroom, which is not useful if more than one person needs a mirror and the bathroom is occupied.
4. No microwave in the suite. Yes, you provide one when asked, but if I am paying for a suite, that should be available without asking. Apparently, there is also a rental fee for the microwave.
5. HVAC system is not working properly. The fan setting should not be tied to the temperature. Properly installed systems allow air flow via fans without any temperature changes. The fan kicks on ONLY when there is heat or cool temp deviations. Any room can feel stuffy with stagnant air so that is why the fan and temp settings are separated on a thermostat.
6a. Two-star hotels offer better breakfast options than this hotel. We had muffins, hard-boiled eggs, and croissants on the first morning, but none were available on the second morning. If you wanted something, you basically had to ask because they did not restock items automatically. Those who did not know what was available could not ask. No microwave in the breakfast area either.
See Trip Advisor comments.
Van
2025 年 5 月入住 3 晚
8/10 还可以
Elizabeth,Citrus Heights
商务旅客
2025 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The air conditioner wouldn't turn off AT all, even though it displayed OFF.
Elizabeth
2025 年 5 月入住 1 晚
10/10 超赞
Heather
2025 年 5 月 7 日
Heather
2025 年 4 月入住 2 晚
6/10 一般
Carolyn,Henderson
与配偶出行
2025 年 5 月 5 日
满意:员工和服务,清洁度
不满意:服务设施
We stayed at The Grand Hotel last year and enjoyed the daily continental breakfast, happy hour and free parking. We upgraded to a suite this year. It was nice and very spacious with a fireplace but the vent system was noisy and it ran 24/7. Also the continental breakfast and happy hour were disappointing. Cutbacks were evident. They didn't replenish the danishes, boiled eggs or fruit if it ran out during breakfast plus they no longer serve food (veggies, cheese, fruit, etc.) at happy hour. They have a new limited evening room service where you can purchase hot snacks but never told us the kitchen was currently out of order.
Carolyn
2025 年 4 月入住 6 晚
10/10 超赞
soumya
商务旅客
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. Very clean, convenient location. Amazing staff
soumya
2025 年 4 月入住 3 晚
10/10 超赞
soumya
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very nice and clean hotel. Staff were always very helpful.