Really nice hotel. Rooms are good.
Staff were all really super friendly and helpful.
My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Simon
2024 年 10 月入住 3 晚
8/10 还可以
Antonius,Eli Waters
与家人出行
2024 年 8 月 17 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Antonius
2024 年 8 月入住 7 晚
8/10 还可以
David
商务旅客
2024 年 4 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
David
2024 年 4 月入住 2 晚
10/10 超赞
真实旅客
商务旅客
2024 年 3 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
tidak disediakan sikat gigi spt hotel lain
真实旅客
2024 年 3 月入住 1 晚
10/10 超赞
Yukio
2024 年 3 月 23 日
满意:住宿条件和设施,清洁度
Yukio
2024 年 3 月入住 1 晚
8/10 还可以
marijke
与配偶出行
2024 年 3 月 13 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Was oké
marijke
2024 年 3 月入住 2 晚
6/10 一般
Dennis
商务旅客
2024 年 3 月 9 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Dennis
2024 年 3 月入住 4 晚
6/10 一般
Michael
与配偶出行
2023 年 8 月 5 日
满意:服务设施
不满意:住宿条件和设施
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Michael
2023 年 7 月入住 1 晚
8/10 还可以
Simon
2023 年 7 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD.
Staff were also very firendly and helpful.
Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Simon
2023 年 7 月入住 3 晚
8/10 还可以
I
2022 年 7 月 25 日
I
2022 年 7 月入住 1 晚
8/10 还可以
elly
2022 年 5 月 2 日
elly
2022 年 5 月入住 1 晚
6/10 一般
真实旅客
与家人出行
2021 年 10 月 8 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
真实旅客
2021 年 10 月入住 1 晚
4/10 很差
shingo
商务旅客
2021 年 2 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
あまり対応よくない
shingo
2021 年 2 月入住 2 晚
8/10 还可以
真实旅客
2020 年 2 月 6 日
满意:清洁度
真实旅客
2020 年 1 月入住 2 晚
6/10 一般
真实旅客
2019 年 5 月 5 日
不满意:住宿条件和设施,清洁度
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
真实旅客
2019 年 4 月入住 5 晚
8/10 还可以
真实旅客
2019 年 3 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
真实旅客
2019 年 3 月入住 3 晚
8/10 还可以
Wielanda
2019 年 2 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
After all just 👌
It was ok
The hotel is old but still nice
Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda
2019 年 2 月入住 6 晚
8/10 还可以
KEKWEE
2019 年 1 月 25 日
满意:员工和服务,清洁度
Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants