It's a really awful experience!!
I booked two rooms, air conditioner for two rooms are not cooling at all. Outside temperature is 37 celsius degree, in the room is 29 celsius degree. It's really hard to stand in such a hot & humid surrounding in your own room.
I didn't get any practical solution even ask front desk to do something. All I get the answer is in the late night hotel staff said they can arrange one room only.
What a small chance it'd be happened the same problem in the two different rooms.
If they can't prepare the room facility well, they shouldn't arrange such a kind of room to customer!
Air conditioner is a necessity facility.
真实旅客
2024 年 7 月入住 3 晚
8/10 还可以
真实旅客
商务旅客
2024年07月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 7 月入住 1 晚
10/10 超赞
LAETITIA
2024年06月14日
LAETITIA
2024 年 4 月入住 2 晚
10/10 超赞
Maximilian Urio
商务旅客
2024年03月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The king size bedroom was perfect for my experience, also room, bathroom and bedding are most clean changed every day. Dining and breakfast was brilliant.
Maximilian Urio
2024 年 3 月入住 5 晚
10/10 超赞
TAEKYUNG
2024年02月1日
满意:清洁度、员工和服务、住宿条件和设施
TAEKYUNG
2024 年 1 月入住 2 晚
8/10 还可以
真实旅客
2021年04月18日
不满意:客房舒适度,清洁度
Basic accommodation
The location was great In or beside the Paradise Mall. Difficult for Didi taxi to find the pick up point.My Wifi didnt work, as my name was rehistered without spaces, and I was trying to log in as per the documentation I presented.Breakfast was very local fare, and served tepid.Very much self service and very basic.Bed was comfortable.Room could do with finer cleaning touches....vacuuming, and washing or polishing of vacuum floor...i.e.signs where drips or dribbles dried into tiles. An iron in the room would have been useful. No information book on things to do or see in Suzhou.Not ‘foreigner friendly’. Very very basic.Noisy guests and children using corridors for play early in the morning. I guess that is beyond the control of the hotel.