4/10 很差
Carol Jane
与配偶出行
2025 年 9 月 28 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
On check in we asked if we could get a drink however told the bar was closed. We were given a registration form which I completed but forgot to sign, the older lady rather rudely reminded me and then handed me the key with directions to the room. After wandering around for a while I realised the room number on the key was the other side of the hotel which we eventually found. After unpacking and making a drink she phoned our room and said we were in the wrong one, apologised and asked us to move promising my husband ( who she seemed to be more polite to) a drink when the bar opened. We packed and vacated to the new room however the smell of drains from the bathroom was unbearable. My husband went down to reception and we were eventually given the room opposite. After repacking for the second time we moved, we had just got unpacked when she knocked on the door demanding the old key so she could look to see what she needed to do and see the problem. She was more bothered what housekeeping needed to do as we had been in 2 rooms now. She then retracted the offer of a drink as we’d requested to move. The rooms were very dated, the standard of cleanliness was questionable and the bedsheets had marks on, the quilt was lumpy, however we accepted the room and stayed. The lady at the reception was unwelcoming, rude and definitely spoke more politely to my husband than myself. All if the staff we interacted with were unfriendly, breakfast,I will be generous and say just edible.
Carol Jane
2025 年 9 月入住 1 晚
