If a few notable issues weren’t present, it would have been easy to give this hotel 5 stars… however, our room wasn’t ready on arrival. We were told to expect a phone call that never came, resulting in an hour of time paid for but forfeited. Further, no bath mat was provided in our bathroom resulting in a fall and subsequent injury sustained by my two year old after her bath. Following this, we ordered room service which was average to say the least. Following discussions with the front desk, they were unsympathetic to my daughter’s head injury and barely cared about the quality of food received. They removed one charge but not the remaining. Very disappointed by the staff here.