I reluctantly stayed at the Hilton Garden Inn as I had to book a hotel very early to ensure a hotel for my daughter’s Syracuse University graduation.
The staff was very unfriendly and unwelcoming. They never even greeted us with a hello when we entered the hotel several times during our 3 day stay!
There was an inadequate number of towels and when we requested more, we were told there wasn’t anyone available to bring towels!
For $600.00 per night, I expect more from Hilton!
Renee
2025 年 5 月入住 2 晚
10/10 超赞
Ciara
2025 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel & staff . Clean .
Ciara
2025 年 4 月入住 1 晚
10/10 超赞
Cheryl
2025 年 5 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
It was a great place.
Cheryl
2025 年 5 月入住 2 晚
10/10 超赞
Andrew,San Francisco
2025 年 4 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Clean and comfortable hotel a short drive from Syracuse airport. Comfortable beds. Friendly and helpful staff. Good breakfast.
Andrew
2025 年 4 月入住 1 晚
10/10 超赞
John
与家人出行
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel in an industrial park
John
2025 年 4 月入住 1 晚
6/10 一般
Joseph
与家人出行
2025 年 4 月 21 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Not enough seating outside to enjoy outside
N we did not get any knock on door to replace coffee or toilet paper had to ask n takef from janitor cart
Joseph
2025 年 4 月入住 2 晚
10/10 超赞
Sheena
2025 年 4 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Sheena
2025 年 4 月入住 2 晚
8/10 还可以
Paul
2025 年 4 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We liked how it was close to the highway, Don’t go to ruby tuesdays nearby you will be disappointed. We also liked sitting on the benches at night by the pond on the hotel property. Pool and spa hours were 6am-10pm. The rooms and facilities were clean. Wish Expedia told us about no breakfast through a third party booking and the $50 refundable “incidental fee.” It was a short 15 minute ride to the JMA Dome. Overall we were happy with our stay and would definitely visit there again if we have to stay in the area again.
Paul
2025 年 4 月入住 2 晚
2/10 糟糕
Heather
2025 年 4 月 18 日
满意:住宿条件和设施
不满意:服务设施,清洁度
The first room was very dirty and staff was very loud and rude
Heather
2025 年 4 月入住 1 晚
8/10 还可以
Laura
2025 年 4 月 6 日
Laura
2025 年 4 月入住 1 晚
6/10 一般
Esther
与家人出行
2025 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wish there were restaurants closer. Breakfast and Dining Room food was great.
Esther
2025 年 3 月入住 3 晚
10/10 超赞
Beth
2025 年 3 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
Beth
2025 年 1 月入住 1 晚
10/10 超赞
Jennifer
2025 年 3 月 28 日
Jennifer
2025 年 3 月入住 1 晚
8/10 还可以
Nicole
2025 年 3 月 25 日
满意:住宿条件和设施,清洁度
Very nice property, clean rooms. Nothing to do in the immediate vicinity. Front desk staff at check in was not very kind or friendly but gentleman in morning was fun. Overall good stay for what we needed.
Nicole
2025 年 3 月入住 1 晚
2/10 糟糕
Jennifer
与家人出行
2025 年 3 月 23 日
不满意:清洁度、服务设施、住宿条件和设施
Very disappointed
Jennifer
2025 年 3 月入住 2 晚
8/10 还可以
krystle
与家人及幼儿出行
2025 年 3 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Stay was good.
krystle
2025 年 3 月入住 1 晚
6/10 一般
Jesse
与家人及幼儿出行
2025 年 3 月 16 日
满意:清洁度、服务设施、住宿条件和设施
The property was well taken care of and clean. The only issue i had was when we arrived we stood there for 10 min while waiting for the staff to do whatever they were doing. Then they moved us at last minute to a room with one king bed while i paid for a king bed plus a sofa bed so we had to sleep 3 wide. Staff did not consider while 3 of us stood there for them yo see
Jesse
2025 年 3 月入住 1 晚
8/10 还可以
Shubhranshu
与家人出行
2025 年 3 月 10 日
Good clean property. Service could have been better. There was no facial tissue in the bathroom, at the first place and when called they responded come down and take it :(
Location - could have been better. No food options near by.
Shubhranshu
2025 年 3 月入住 1 晚
10/10 超赞
Keith Mollnow
与家人及幼儿出行, 与家人出行
2025 年 3 月 3 日
满意:员工和服务、服务设施、住宿条件和设施
Only complaint i have is i wish breakfast was included. Had i know it wasnt i would of picked a different hotel. But other than that it was a good and easy stay.
Keith Mollnow
2025 年 2 月入住 2 晚
2/10 糟糕
Adri
与家人及幼儿出行
2025 年 3 月 3 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom infested with booklice, I thought they were bedbugs until I researched the bugs more. Housekeeping came and took the infested shower curtain, I was told to go to the front desk to speak with the manager, I was told I would receive a refund for the room. Never received said refund, I’ve contacted the hotel and Expedia with no luck because the hotel is denying a refund after they already told me the funds were released. Very unprofessional. My child didn’t even get to bathe before a surgery that was scheduled in the area because of the infestation. Absolutely repulsive.
Adri
2025 年 2 月入住 1 晚
10/10 超赞
jade
与家人及幼儿出行
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean
jade
2025 年 2 月入住 1 晚
10/10 超赞
Timothy,Sibley
与家人出行
2025 年 2 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
Timothy
2025 年 2 月入住 1 晚
8/10 还可以
Gerald
2025 年 2 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
The property was clean and well taken care of. The staff was good and took great care of the customers that were there.