2/10 糟糕
Emilia，Ann Arbor
与家人出行
2025 年 8 月 24 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I regret paying for this property. The hotel advertises an EV charger, but it is not managed by them since it belongs to the ViaLynk network, so it’s misleading to list it as a perk when you don't help guests to use it and you have to figure it put how it works and how to pay.
Check‑in was through a self‑service kiosk with a remote “agent” who could do little more than take payment and issue keys. Service was unhelpful and impersonal.
The first room (second floor) smelled so bad that within minutes we felt nauseous. After requesting a change, we were moved to a first‑floor room where we soon spotted a mouse running across the floor.
Maintenance is very poor. Furniture, bathroom fixtures, and towels were all worn out or terrible quality. The TV didn’t work, and when I asked for help, I was told the only way to use it was to leave the room door open so the DirecTV signal could reach it.
We stayed the night only because it was too late to find another hotel. The next morning, cockroaches were crawling across the desk.
This property is in unacceptable condition and should not be operating. Save your money and avoid this hotel.
Emilia
2025 年 8 月入住 1 晚