Not all staff was helpful. Room was musty, glassas dirty, phone ripped out of wall and paying for parking was a hassle. You need to be able to pay for parking with your room. You should not have to us a QRcode and enter a bunch of information that the hotel already has. On top of that you have to pay without any indication what the charge is!
Kiff
2025 年 5 月入住 2 晚
10/10 超赞
Mary
商务旅客
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet environment.
Mary
2025 年 5 月入住 2 晚
6/10 一般
Kimberly
商务旅客
2025 年 5 月 18 日
满意:住宿条件和设施,清洁度
Positives and negatives. I’ll start with negatives
1) I can’t believe they charge for parking! It’s ridiculous, especially with the room prices already so high
2) I reserved and pre-paid for a handicapped king-sized bedroom but what I got was a non-handicapped room with / double beds. I arrived at 2am so I wasn’t about to go back to the desk at that time to complain. I had called ahead, much earlier in the night to let them know I would be late, so it wasn’t like they didn’t know I was coming. When I mentioned it when I checked out the person behind the desk apologized but made a lot of shallow excuses like “Well, we were overbooked” and “at least we didn’t move you to another hotel”. What? How is this my problem- and really why would you think that would make me feel better? It just pissed me off how it was all handled. Thankfully I didn’t spend much time in the room so it was fine.
Now the good stuff:
1) clean and very spacious rooms!
2) The complimentary breakfast was amazing! So much variety and delicious too!
3) Bar & restaurant staff were great and food/drinks delicious (I had dinner there the last night)
Kimberly
2025 年 5 月入住 2 晚
8/10 还可以
Manuel
与家人出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
Good location for USF guest.
Manuel
2025 年 5 月入住 2 晚
4/10 很差
Charles Richard
与配偶出行, 商务旅客
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property is good but problems with digital and key entry. Also no water to shower or bath due to control being broken.
Charles Richard
2025 年 5 月入住 1 晚
10/10 超赞
Alexandra
2025 年 5 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
.
Alexandra
2025 年 4 月入住 1 晚
8/10 还可以
Yolonda
2025 年 4 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
The stay was good.
Yolonda
2025 年 4 月入住 2 晚
2/10 糟糕
Lucretia
2025 年 4 月 28 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The receptionist was nice but the hotel itself is filthy. Room wasn’t clean properly and was missing items. The environment was loud and ghetto. Pool area was unsafe.
Lucretia
2025 年 4 月入住 3 晚
10/10 超赞
Don
2025 年 4 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
No
Don
2025 年 4 月入住 2 晚
4/10 很差
Thierry
与家人出行
2025 年 4 月 26 日
不满意:住宿条件和设施,服务设施
We arrived at midnight and was given a room which had not been cleaned and the door was open upon our arrival. The room we moved to 836 had no cold water in the shower and no door knob on the door between the room and living area.
Thierry
2025 年 4 月入住 1 晚
8/10 还可以
Donna,Southampton
2025 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location to see a show at USF!
Donna
2025 年 4 月入住 1 晚
4/10 很差
Brandi
与配偶出行
2025 年 4 月 20 日
满意:服务设施,员工和服务
不满意:清洁度
First checked in and the room was dirty. Bathtub looked like it was half cleaned because it had some dirt in it. I always inspect before I unpack my luggage and when my husband sat down on the couch, I saw a bug crawling on it. Took a video of it and went downstairs to get another room. To my surprise the second room was cleaner than the first, however, the bathtub was more dirtier than the first one. Water was leaking and it had a lot of grime and dirt in the middle of the shower. Even when I turned the shower off after trying to run the dirt down the drain, it stayed in place. Overall customer service was nice.
Brandi
2025 年 4 月入住 2 晚
2/10 糟糕
Erik
商务旅客
2025 年 4 月 19 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awful property, worst Embassy Suites I have stayed at. Between the moldy/rusty shower, the canned lights coming out of the ceiling, the A/C that sounds like a jet engine when running, the loud kids running down halls knocking on doors, the broken or missing ice makers on three different floors, the broken coffee maker and so much more, this was a truly poor experience. Would not recommend.
Erik
2025 年 4 月入住 1 晚
4/10 很差
Dennis
与家人出行
2025 年 4 月 18 日
满意:员工和服务
不满意:服务设施,清洁度
Place needs a fresh in up. Staff is superb, Beds, showers, paint needs to be redone.
Dennis
2025 年 4 月入住 1 晚
2/10 糟糕
Shanda
与家人出行, 商务旅客
2025 年 4 月 18 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
No water for 4 hours after checking in. Was told boiler was being repaired. Said I didn’t wanted to check in with my ill mother with no working toilet. Was THEN told after front desk person stepped away and made a phone call that the water was back on and we can check in and would have no problem. A few minutes later we are of course inside a room with no water no working toilet and it stayed that way for close to 4 hours, creating anxiety and anger for my elderly mother and myself. Being lied to was unconscionable. Why must I even justify the need for a toilet. I am forever disgusted by our treatment.
Shanda
2025 年 4 月入住 1 晚
6/10 一般
Alexander
与家人及幼儿出行
2025 年 4 月 18 日
满意:员工和服务
不满意:住宿条件和设施
Social hour was a plus but the building is old.
Alexander
2025 年 4 月入住 2 晚
6/10 一般
Jonathan
团体旅客
2025 年 4 月 16 日
满意:清洁度
Over priced for what was available
Jonathan
2025 年 4 月入住 2 晚
10/10 超赞
Antoine
2025 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay at the hotel. The customer service was immaculate and out of this world. I was able to check in early. I definitely will staying at this hotel again in the near future. I would recommend staying here. Five stars across the board.
Antoine
2025 年 4 月入住 1 晚
10/10 超赞
Anisha
2025 年 4 月 13 日
Anisha
2025 年 4 月入住 1 晚
10/10 超赞
Stephanie
与家人及幼儿出行
2025 年 4 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Every body was nice love to come back
Stephanie
2025 年 4 月入住 1 晚
6/10 一般
Luis
2025 年 4 月 10 日
不满意:员工和服务
Luis
2025 年 3 月入住 2 晚
10/10 超赞
sierra,cutler bay
2025 年 4 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
sierra
2025 年 3 月入住 2 晚
6/10 一般
Tiffany
2025 年 4 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Tiffany
2025 年 4 月入住 1 晚
10/10 超赞
Amber,JUPITER
2025 年 4 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Great staff, wonderful happy hour and free breakfast. Restaurant was good, room was good. Very convenient shuttle also.
Amber
2025 年 3 月入住 2 晚
8/10 还可以
Marissa
与家人出行, 带宠物出行, 商务旅客
2025 年 4 月 7 日
满意:清洁度、员工和服务、服务设施
It was disappointing that the executive suites were being worked on and that was what I booked and spent additional money on. The room bathroom needs some TLC and since we were facing the road and it gets pretty loud at night with the constant traffic. Staff was absolutely wonderful and the evening drinks and breakfast was wonderful.