I stayed at this hotel for six days, and unfortunately, the experience was far from acceptable. Upon arrival, we were informed that the elevator was out of service—despite being assigned a room on the 10th floor. This alone was a major inconvenience, but the situation was made worse by the lack of support from the staff.
Not only were we given no assistance with our luggage, but staff members also appeared visibly frustrated when we asked for help or clarification. Multiple employees gave conflicting information about the elevator situation, leaving us confused and with no clear sense of what to expect.
At times, the elevator would become briefly operational, but only if someone on staff manually activated it after we pressed a “Ring doorbell” for assistance. There was no schedule or consistency to this system, and we often waited with no response—left to take the stairs anyway.
We were told by the hotel that we could receive a refund to rebook elsewhere, but when we contacted Expedia to arrange this, they reported being unable to reach the hotel manager. After much back-and-forth with no resolution, we were forced to stay the full duration under these conditions.
This experience was frustrating, exhausting, and ultimately unacceptable. Guests deserve transparency—had we known about the elevator issue in advance, we could have chosen a different hotel. The lack of communication, poor service, and failure to take responsibility left a very negative impression.