Excited that we received an upgrade. Suites could do with a little update as it looks a bit older.
Ariardi
2025 年 3 月入住 1 晚
10/10 超赞
Gareth
2025 年 5 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Gareth
2025 年 4 月入住 1 晚
4/10 很差
Rebecca
与配偶出行
2025 年 5 月 4 日
满意:员工和服务
不满意:清洁度
While the staff were very friendly, we felt overall it was a let down for the Hilton. We were unaware at time of booking that the room we booked and paid significant money for would not be the one advertised in the photos e.g ground level , no bathtub instead a very dated and somewhat dirty shower and shower curtain. Further more we received towels on the second day with holes in them…the hairdryer didn’t work and sounded as though it was about to blow up at any point and our bed sheets over the two days - at check in and even after a cleaning service had dirty stains on them. We also dined at the restaurant on our first evening and waited 40 minutes after ordering or drinks to receive them..the food itself was lovely and can’t fault that at all. As it was booked for a birthday getaway we just felt a little let down by the experience at a renowned chain and for the money we paid.
Rebecca
2025 年 5 月入住 2 晚
10/10 超赞
John,New Braunfels
与配偶出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed at this hotel during our visit to Lake Taupo on our 10-day road trip around the North Island! The Hotel was immaculate and the staff impeccable! The Hotel’s location was only a short car ride to the CBD, but the views of Lake Taupo from our room made up for that…stunning! We ate a few meals in the attached restaurant and all the meals were outstanding! We were also always able to get one of the tables with lake views! We were only able to visit one of the local Wineries (Mission Estate) because it was Easter Sunday. The wines were very good, and we ended up buying a few bottles. Hope to be back on our future world travels! Free parking!
John
2025 年 4 月入住 2 晚
10/10 超赞
Jack
2025 年 4 月 27 日
Jack
2025 年 4 月入住 1 晚
8/10 还可以
Dean
2025 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Dean
2025 年 4 月入住 1 晚
10/10 超赞
Andrew
商务旅客
2025 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff very helpful and courteous. Great location just off SH1 bypass. Excellent facilities
Andrew
2025 年 4 月入住 1 晚
10/10 超赞
Kristy
2025 年 4 月 10 日
Kristy
2025 年 4 月入住 3 晚
10/10 超赞
Brenda,Whangarei
2025 年 4 月 1 日
Brenda
2025 年 3 月入住 1 晚
4/10 很差
Emily
与配偶出行
2025 年 3 月 31 日
不满意:住宿条件和设施,清洁度
We booked a lake facing superior room, with a balcony. We had a ground room and the view was covered by the hotel bushes and trees, we couldnt see the lake. The door had the rubber guard half peeled off the outside door, there was animal urine on our balcony. We found a necklace in the bathroom, there was black mold in the bathroom shower and the ceiling paint was peeling. Superficial things like scuff marks on the walls and chunks of plaster from the walls. HOWEVER, The duty manager was great and very understanding, she listened to my concerns and i NEVER complain. She had the cleaning crew come within 15 mins, they fixed the issued inside the room, they didnt have cleaning equipment for the urine outside so that was left as it was.
The duty manager advised me she couldnt refund as i booked 3rd party but made accommodations where she could which i definitely appreciated.
Whilst this was not a pleasant stay i appreciate the duty managers efforts to try to turn it around for us given we stayed 1 night.
Emily
2025 年 3 月入住 1 晚
10/10 超赞
Pally
与家人出行
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pally
2025 年 3 月入住 1 晚
10/10 超赞
Joshua
与家人出行
2025 年 3 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic stay. They upgraded us for free as well.
Joshua
2025 年 3 月入住 1 晚
6/10 一般
Günter
与配偶出行
2025 年 3 月 18 日
满意:清洁度、员工和服务、服务设施
The quality of the food was Not good!
Günter
2025 年 3 月入住 2 晚
8/10 还可以
Tony
2025 年 3 月 17 日
Tony
2025 年 3 月入住 1 晚
6/10 一般
Jane
与配偶出行
2025 年 3 月 15 日
满意:员工和服务
Hotel is not located close to the water; picture of hotel does not match reality; room nice, spacious but bathroom moldy. Was supposed to have pool view; room located far from pool. Not enough chairs for guests around the pool. Bus tour group shows up (50) there maybe 15 chairs around pool. Like: staff was friendly and attentive, breakfast was nice and staff great
Jane
2025 年 3 月入住 2 晚
10/10 超赞
anne
与家人出行
2025 年 3 月 13 日
满意:住宿条件和设施,员工和服务
Very nice property- on a hill in quiet area of Taupō. Beds were very comfortable. Room has nice terrace and table-pool and sauna area were nice.