My friends & I came for a relaxing break just to spend time with each other, decompress & relieve stress. We were able to do that here because the ambiance allows for it. All the neutral tones provide that calming feeling you'd want. The crowd is more...mature. Many were the basic European couple or family & it looked like they were of retirement age. As an observation, there weren't very many of us mixed variety guest in the 30's range aside from us & a speckle of others. However, we weren't going for a party scene & we had each other so it wasn't a big deal. Many nights they had a live band & the Entertainment Coordinator was great at hyping up the crowd to dance & enjoy the vibes. There are three restaurants that require reservations so make those in advance if you can. Also be mindful that La Graciosa has a tasting menu for dinner.
The all you can eat had a pretty decent turnover of new food being replaced when it first opens but when they're about to close thats when you see the dregs of what's left. If I had to complain about that it would be some of the meats could be a bit more seasoned (more of a preference issue) & I would have wished they had longer time slots for each meal session instead of feeling rushed. I knocked off a star for the service is because: 1) we were not provided the rooms we requested but they tried to compensate by giving us access to both rooms. 2) We didn't get quality CS from Rafael at the Shack. I had to go request for it. We'd return though
Teandra J.
2025 年 2 月入住 7 晚
10/10 超赞
Richard
2025 年 3 月 10 日
Richard
2025 年 3 月入住 7 晚
10/10 超赞
Suzanne Jane
与配偶出行
2025 年 3 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Superb food. Exceptionally clean. Every member of staff consistently very good or above resulting in excellent customer service. Yoga instructor amazing. Gym good standard.
Suzanne Jane
2025 年 2 月入住 6 晚
10/10 超赞
Manfred
与家人出行
2025 年 2 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience and the staff delivered a superb service.
Manfred
2025 年 2 月入住 7 晚
6/10 一般
Peter
与配偶出行
2025 年 2 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
?
Peter
2025 年 2 月入住 7 晚
8/10 还可以
Benjamin
与配偶出行
2025 年 2 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and clean hotel. Introducing more activities would keep the hotel lively. It was too quiet at times!
Benjamin
2025 年 2 月入住 4 晚
10/10 超赞
Robert
2025 年 2 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent room with sea view, well serviced. Helpful friendly staff. Good quality food with plenty of options.
Robert
2025 年 1 月入住 10 晚
10/10 超赞
Ruth
与配偶出行
2025 年 2 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed our stay at this hotel. The staff are fantastic so helpful and friendly. This was our second time at the hotel and both times have been fantastic. We took part in the various activities in offer which were great fun.
Ruth
2025 年 1 月入住 7 晚
10/10 超赞
Jenipher
2025 年 1 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exceptional
Jenipher
2025 年 1 月入住 4 晚
10/10 超赞
Mads
2024 年 12 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
The pools should have been heated
Mads
2024 年 12 月入住 7 晚
10/10 超赞
guy
2024 年 12 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
guy
2024 年 12 月入住 4 晚
10/10 超赞
Marco
与配偶出行
2024 年 12 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Essen und Getränke hervorragend.
Sehr freundliches Servicepersonal.
Marco
2024 年 12 月入住 7 晚
6/10 一般
bernard albert
与配偶出行
2024 年 12 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Nice hotel well situated on the beach.
the weak was the pool which was not heated asd thus impossible to use !
first time in the Canaries Islands with a none heated pool (in a 5 stars hotel)
The food was not at the right level and the buffet was not very varied and everything was cold
We tried 1 of the special restaurant : La graciosa : Service was poor and the food really not good !
A good point : the Gym was very well equiped and very well situated on the beach. i took some personnal coach sessions which were very cool
bernard albert
2024 年 11 月入住 8 晚
10/10 超赞
Miriam
2024 年 11 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Miriam
2024 年 10 月入住 5 晚
10/10 超赞
Louise Mai
2024 年 11 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Louise Mai
2024 年 10 月入住 7 晚
8/10 还可以
Sandra Valerie
与配偶出行
2024 年 10 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel , clean comfortable rooms,
Good choice of dinning options.
Activities and entertainment excellent
Plenty of loungers around the pool.
Great for a peaceful getaway , would return and recommend
Sandra Valerie
2024 年 9 月入住 10 晚
10/10 超赞
Luanne
2024 年 9 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Luanne
2024 年 9 月入住 7 晚
10/10 超赞
Sheriff
与配偶出行
2024 年 8 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A genuine 5 star destination, loved this. I’ll definitely be back!
Sheriff
2024 年 1 月入住 4 晚
8/10 还可以
christopher
与配偶出行, 团体旅客
2024 年 7 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We are just got hone from a 6 night stay. Staff,food fantastic along with verything else the only down side was that the pool is freezing so couldnt go swimming. Which is the one thing i love doing.xx
christopher
2024 年 7 月入住 6 晚
10/10 超赞
Jane
与配偶出行
2024 年 7 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Adults only
Jane
2024 年 6 月入住 6 晚
10/10 超赞
Deborah Anne,Crumpsall
与家人出行
2024 年 6 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s our second stay here, absolutely fabulous.
Spacious and beautiful big hotel, service given is perfect and the sea view rooms, well what a view !
We will be back
Deborah Anne
2024 年 5 月入住 14 晚
10/10 超赞
Clarisse,Longlaville
与配偶出行
2024 年 5 月 16 日
满意:住宿条件和设施,员工和服务
Magnifique, établissement. D’une propreté. Impeccable. Avec un personnel souriant et agréable. Une Qualité de nourriture parfaite. Beaucoup de raffinement. C’est l’endroit idéal pour se reposer. Très calme. La promenade au bord de mer qui mêle paysage et shopping est très agréable. Le point négatif reste probablement cette jolie piscine d’eau salée qui n’est absolument pas chauffée. Et comme Lanzarote est une île où il y a beaucoup de vent. Se baigner relève du courage ! Mais les transats en quantité suffisante, vous permettent néanmoins de passer un bon moment, en sirotant des cocktails délicieux! à recommander pour un séjour relax et de haut standing.
Encore merci à tout le personnel pour le travail fourni. Mention spéciale à Brian à la réception principale un jeune français qui Vous aidera dans toutes vos démarches. Bravo pour le service de conciergerie très utile. Merci à Véronica pour l’accueil.