2/10
We were excited for our Telluride trip and to stay at Palmyra Cozy 1-Bedroom, drawn by its great location, description, and positive reviews. Having stayed in the same building before with another host, we had high expectations. Unfortunately, this stay was a huge disappointment.The Issues:Unpleasant smell: There was a strong odor of dog urine upon arrival, making the space uncomfortable.Damaged furniture: The couch and chair were stained and shredded, far from what was advertised.Pet-related damage: Dog slobber on the windows raised cleanliness concerns.Safety issue: The front door handle was loose, creating security concerns.Communication with the Host:We contacted the host right away, but the response was slow, and no solutions were provided. We ultimately decided to leave that evening and find other accommodations, adding stress and unexpected costs to our trip.Refund Situation:VRBO support was helpful, and the host agreed to a refund if we checked out immediately, which we did. However, after leaving, the host claimed we hadn’t checked out and failed to follow through with the refund, which left us feeling misled.Final Thoughts:While the location is great, the property didn’t meet expectations and needs updates. The host was dismissive and didn’t take responsibility for the issues. Based on our experience, we can’t recommend this property, though we will definitely continue to trust VRBO for future bookings.
David R.
2025 年 2 月入住 5 晚