My dad went into the hospital before Christmas, & I ended up spending 2 weeks before moving into free housing for families of folks in the hospital (Jacob's House in case anyone is interested). I had to keep extending my stay each day because I didn't know what would happen day-to-day.
The hotel itself is clean and has nice facilities. It was convenient to the freeway and I felt safe coming in and out. The bed was not comfy, but the shower was excellent.
I expressed to the hotel staff I had to keep extending because my dad was in the hospital which they were understanding of. However, when they told me one of the nights the price, I told them I had seen it online for significantly cheaper (it was a Sunday or Monday night) but they told me they do not price match what is online and I should just purchase on Expedia. I know that the staff do not set pricing, but Marriott should be coaching/allowing for scenarios where they are able to help guests beyond checking them in. It would have been nice if someone gave me a voucher for a free meal while I was there or even the smallest discount on the room. The fridge in the room barely worked so I couldn't keep things cold to get my own groceries to store.
Only one woman checked in with me about my dad &I believe she was new. I know that the front desk team is doing what they are trained to, but there wasn't any compassion and that was disappointing. My dad worked for Marriott for 17 years & it was sad to experience this.