We enjoyed our stay overall. The room was clean and mostly comfortable, but there were a few issues we weren't expecting in a 4 star hotel.
There was no luggage rack, which isn't a requirement but it's noted when there isn't one you have to place your luggage on the bed when you unpack.
The storage space in the bathroom wasn't great, and there was only one small shelf in the shower which was inconvenient.
The Wi-Fi was glitchy. It did connect, but it was slow.
We appreciated that there were plugs and USB C plug ins on each side of the bed.
The delay at check in was the biggest issue. I understand it was a busy weekend, but an hour after check in time and our room wasn't ready?
We arrived 30 minutes before check in, paid, and were told our room wasn't ready. Ok. It's not 4pm check in yet. But...it wasn't ready until 5pm, with no offer to comp anything for the inconvenience or to alert us when it was ready by calling or texting; we had to keep checking back with the front desk and standing in line to do so, which was frustrating.
I was even more annoyed when I learned that the person next to us at 3:40pm who threw a fit over the delay was promptly provided his room.
So apparently the delay was only for the people who didn't throw a fit?
While we had an overall mostly positive experience, it didnt wow us and as the hotel is a little out of the way, there was nothing about our stay that would motivate us to drive past the Pechanga to stay here again.