4/10 很差
Gina
与家人及幼儿出行, 与家人出行
2025 年 7 月 22 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
To say we were disappointed in our stay is an understatement. We were so excited for this trip and after a week touring Italy we were looking forward to some R&R which early on became very clear was going to be challenging. To start the air conditioning in our room barely worked and it dripped constantly. We spoke to the front desk 4 different times and they never came to fix it. The shower was so small that it was hard to move in and the shower head needed a vinegar bath. It sprayed in all different directions and it didn’t drain well. We tried to make the best of the room situation and just deal with it. But when it came to the food at this “all inclusive” resort that was when we saw this was not going to be an easy week. If you don’t eat at the designated times there is very little else to eat and you have to pay for those things. Everything is self service. All included food is a buffet with the exception of the pizza restaurant but good luck getting a reservation there. We became aware very quickly that we should grab a few extras from the mealtimes and take them back to our room so if anyone was hungry later we could get a snack. There are no towels provided to bring by the pool. So you either have to take the towels from your room or bring your own from home. There are areas of the resort that just smell like sewage. We weren’t expecting the four seasons but this “resort” was more like a campground with a beautiful view. I would not recommend staying here to anyone.
Gina
2025 年 7 月入住 7 晚