We showed up to the hotel at 9pm after hours of driving, only to find the hotel was CLOSED. Why couldn't they (or Expedia) notify customers - with reservations - that the place isn't even open?
Jennifer
2025 年 2 月入住 1 晚
10/10 超赞
Samantha L
2025 年 1 月 1 日
满意:员工和服务,清洁度
Samantha L
2024 年 10 月入住 5 晚
2/10 糟糕
vijay
2024 年 12 月 18 日
vijay
2024 年 11 月入住 1 晚
2/10 糟糕
Wess
2024 年 11 月 9 日
不满意:住宿条件和设施,清洁度
The property/ hotel was hit hard by the hurricane. I understand that, but what I did not understand. Is why I was never told that they were closed because of the damage. Tell I made the 5 hour trip there and then I found out the they were closed.
Wess
2024 年 11 月入住 1 晚
2/10 糟糕
Lindsey
2024 年 11 月 3 日
Lindsey
2024 年 11 月入住 1 晚
2/10 糟糕
Kimbley
与家人出行
2024 年 10 月 20 日
They closed and didn’t notify us. We drive up (2 hour drive) and when we got there we were told they won’t reopen until sometime in November. We got there around 6:30 pm. They said we were notified but we hadn’t neither by them or Orbitz of the cancellation. When they found out we had made our reservation through Orbitz, we were told @Oh yeah, we’ve had a few people come to check in today that were through Expedia that we real we hadn’t canceled.” Then I looked at my email and saw they notified me at 5:27 pm the day of the reservation. Check in is anytime after 3pm . We were on the road with small children and had no room when we got there. This is not acceptable. No one who booked through Expedia had been notified. Most hotels in the area were sold out but we did find one because we needed somewhere for the children to rest so we spent $100 more than we had planned. We won’t book here again.
Kimbley
2024 年 10 月入住 2 晚
2/10 糟糕
真实旅客
与家人出行
2024 年 10 月 14 日
不满意:清洁度、住宿条件和设施、客房舒适度
Disgusting
Very dirty room. Unfriendly staff. Sheets were stained, floor had stains, nasty condition off room was enough to prevent us from returning to this hotel.
真实旅客
2024 年 10 月入住 1 晚
2/10 糟糕
William
2024 年 10 月 8 日
满意:住宿条件和设施,清洁度
The hotel was closed when I arrived. They did not inform until I arrived.
William
2024 年 10 月入住 1 晚
10/10 超赞
Dale
2024 年 9 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dale
2024 年 9 月入住 1 晚
2/10 糟糕
Sharon
2024 年 9 月 28 日
Sharon
2024 年 9 月入住 1 晚
6/10 一般
Polly
2024 年 9 月 13 日
Polly
2024 年 8 月入住 1 晚
4/10 很差
Mason
2024 年 9 月 9 日
Mason
2024 年 9 月入住 1 晚
8/10 还可以
David
2024 年 9 月 7 日
David
2024 年 8 月入住 1 晚
6/10 一般
Victor,Atlanta
与配偶出行
2024 年 9 月 3 日
满意:服务设施,员工和服务
Na
Victor
2024 年 8 月入住 2 晚
8/10 还可以
Victor,Atlanta
与配偶出行
2024 年 9 月 2 日
满意:清洁度、员工和服务、服务设施
Victor
2024 年 8 月入住 2 晚
10/10 超赞
Bruce
2024 年 9 月 1 日
Bruce
2024 年 8 月入住 1 晚
8/10 还可以
Laura
与家人出行
2024 年 9 月 1 日
满意:员工和服务,清洁度
Laura
2024 年 7 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2024 年 8 月 31 日
满意:员工和服务
不满意:住宿条件和设施
The shower did not have any pressure. It was just coming out in sporadic spurts.
真实旅客
2024 年 8 月入住 1 晚
8/10 还可以
Melissa
与家人出行
2024 年 8 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Melissa
2024 年 8 月入住 2 晚
2/10 糟糕
Mason
2024 年 8 月 23 日
No hot water
Mason
2024 年 8 月入住 1 晚
10/10 超赞
Mei
2024 年 8 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Mei
2024 年 8 月入住 1 晚
10/10 超赞
Evelina
2024 年 8 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Evelina
2024 年 7 月入住 3 晚
10/10 超赞
Carolyn
2024 年 8 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This stay was simply to get a refuge from the tropical storm/hurricane Debby. Staff was great. Room was as we requested since my husband is on oxygen and can't walk far. Breakfast was delicious and the staff was exceptional. My only complaint was the blinds wouldn't open. Manager said the part was ordered to fix it. This will be my go to place from now on
Carolyn
2024 年 8 月入住 1 晚
8/10 还可以
Laurel A
2024 年 8 月 5 日
满意:清洁度、住宿条件和设施、客房舒适度
Ok but not
The noise level in the hotel makes it seem like they forgot the soundproofing. Heard loud music, loud stomping footsteps, voices past 10pm and before 7am.