The hotel is in a great, tourist-friendly area with nearby shops and restaurants, and it felt very safe. Parking is secure and affordable, and check-in was fast—but expect to present all guests’ IDs and pay a $100 deposit via credit card.
Unfortunately, our experience with the room was disappointing. We booked a Grand Room expecting added perks like brunch access, but none were provided or explained. The A/C barely worked, and it took over 6 hours for maintenance to respond. Even then, the room remained uncomfortably warm. Our tub also wouldn’t drain properly.
The on-site café had mostly empty food trays, and prices were similar to the U.S., which was surprising. My Expedia VIP food & drink discount was also not acknowledged at check-in. Lastly, the casino was small and underwhelming.
Unless the price is significantly lower than other options, I’d recommend staying elsewhere. We won’t be returning.