The lobby looks nice at first but it’s just for show. It feels fake and useless, like no one ever sits there. The real experience starts at the front desk, and that’s where it all goes downhill.
Check-in was handled by an older male staff member who was incredibly rude and unprofessional. No greeting, no eye contact — just a cold stare like I was bothering him. He interrupted me, and although I clearly said we booked a king bed, he asked twice if it was a two standard bedroom. I corrected him again, and he muttered something under his breath in a tone that felt dismissive and borderline hostile. I felt he was trying to force me to stay in teo standard bedroom.
Few minutes later, he threw three sheets at me, with no instructions. One was marked for signature, the others weren’t. When I asked for clarification, he just stared. I gave them all back for him to check, and he raised his voice, saying, “You need to sign this one too!” in a tone that felt aggressive and insulting. I’ve never felt so disrespected by a hotel employee.
He handed me the keys with zero explanation; no info about the room, amenities. It felt like he just wanted me gone.
The room was just as bad. A strong musty, moldy smell hit me the moment I walked in. It looked like it had been recently renovated, but the quality was cheap. There was long hair on the floor and bed, and the shower grout had dark, disgusting brown buildup. The air conditioner was old, extremely loud, and made the room smell even worse.
