Disappointed with our stay. While the hotel was clean and the beds comfortable, the staff and service left much to be desired.
We booked five rooms for a youth hockey tournament. Check-in was frustrating, staff was unwelcoming, and although we arrived at 1pm, we were told rooms wouldn’t be ready until 4pm. We were eventually allowed to check in early, but only after paying a fee. Rooms were fine, though missing linens for the pullout couch (quickly resolved by housekeeping).
The worst part was the “bistro.” We chose this hotel partly for the on-site dining, but when we arrived at 7:30am, it was closed, despite being told it would be open from 7–10. Worse, the assistant GM, Brian Smith, rudely informed us we couldn’t even sit in the common area due to a private reservation.
As a 6U hockey coach and team manager who will be traveling to the area frequently over the next decade, I can confidently say I won’t be staying at this Sonesta Select again thanks to Brian.