We arrived a little before the 2pm check-in time and the hotel was closed and in darkness. No one turned up to open up until after 2pm and we were starting to think we would have to find somewhere else to stay.
Check in was fine, but we had to fine somewhere else to eat as the restaurant was closed all evening, which we were not made aware of before we arrived.
The hotel generally was in good condition as seemed clean. Our room however was a different story! It was quite modern and well decorated but in the bathroom, there was a mirror with a light above it. This light was splattered with a significant amount of dry blood. I went to report this to the reception and there was no one there. I waited for around 15 minutes and other guests had come to reception and were waiting too. Still no receptionist and no other staff as the receptionist was running the bar, which was left completely unmanned, and the restaurant was closed. After 15/20 minutes I couldn’t wait any longer and returned to my room without the issue being addressed.
I was later told that the receptionist had “nipped out” leaving no staff on site at all!
There were no tea or coffee making facilities in the room and I couldn’t buy one from the bar as, you guessed it, no staff there.
If you are visiting Tirano, I’d suggest finding another hotel.