This hotel is a fascinating blend of two extremes — some of the most pleasant and genuinely motivated staff you’ll ever meet… working side by side with folks who seem like they’re just here to get-by their day with minimum effort.
Let’s start with the rooms. Congested would be an understatement — definitely not what you'd expect from a Taj. I had booked two rooms, hoping they'd at least be close to each other. But nope — one was tucked away in some distant corner and the other plopped right in the middle of the floor, like a game of Taj hide-and-seek. I asked if they could move us when possible. But this Taj apparently subscribes to the “you’ll follow up or you’ll give up” customer service model. We finally got interconnecting rooms… at 11pm. Because who doesn’t love late-night room shuffling?
Then came our culinary adventure at Varuna restaurant. The moment we sat down, we were greeted with, “Everything takes 30 minutes.” No follow-ups — just a heads-up that you’ll be hungry a bit longer. I even asked if they were understaffed, but by then we were already practicing intermittent fasting, so we let it slide.
Honestly, if you're looking for a one-night stay and have zero expectations — this might just be your place.