Worst if all woman who checked in was uncaring and rude. Referred to us as a “third party reservation”.
Nicholas
2021 年 11 月入住 1 晚
4/10 很差
A
与家人出行
2021 年 11 月 19 日
满意:员工和服务
不满意:住宿条件和设施
The staff at the front desk was pleasant. I disliked the fact that the bathroom door was missing the handling, which means there was just a hole in the bathroom door. There was also a hole in the wall beside the bed. It was kinda creepy. I thought something would eventually come crawling out of the hole that was the size of my fist. This was unit #203. My parents stayed in #101 that didnt have a microwave or refrigerator. Atleast there were no holes in their wall!!!!!
A
2021 年 11 月入住 1 晚
8/10 还可以
Steve
商务旅客
2021 年 11 月 15 日
满意:清洁度
The place was cool.and the workers were plesent.
Steve
2021 年 11 月入住 2 晚
8/10 还可以
Setsuko
与家人出行
2021 年 11 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very convenience area and enjoyed the stay. Too bad there is no first floor was available. We have to used the stairs up& down with carriage. We are both over 70’s it was hard the staircase.
Setsuko
2021 年 11 月入住 1 晚
2/10 糟糕
Sasidhar
2021 年 11 月 11 日
Sasidhar
2021 年 11 月入住 2 晚
2/10 糟糕
Josh
与配偶出行
2021 年 11 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing
Josh
2021 年 11 月入住 2 晚
6/10 一般
Tracy
2021 年 11 月 1 日
不满意:员工和服务,清洁度
Bathroom was disgusting
The person at the front desk acted like he wanted to be anywhere else but there. I understand the feeling, but shouldn’t be visible to your guests. There was a hole cut out in the bathroom wall. Possibly for a waste bin, but there was no bin. There was also urine all around the bottom of the toilet and that was indescribably disgusting. The room itself seemed fairly clean to the naked eye. The tv was crooked and looked like it was about to fall off the wall. I’d rate it 2 out of 4 stars. That’s being generous.
Tracy
2021 年 10 月入住 2 晚
10/10 超赞
Alejandro
2021 年 10 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Alejandro
2021 年 10 月入住 1 晚
8/10 还可以
真实旅客
商务旅客
2021 年 10 月 27 日
满意:清洁度、住宿条件和设施、客房舒适度
Consider customer service for Employees
They were short staffed. Some staff (at check in) were friendly and professional while other members used profanity addressing me trying to get my card re-keyed for entry the next day. The woman who actually rekeyed it said it would be a bit, because she was folding sheets (clean sheets she placed on the tile) Good customer service conveniences the guest, not inconveniences the guest.
真实旅客
2021 年 10 月入住 2 晚
6/10 一般
james
2021 年 10 月 25 日
满意:清洁度
No one in office untill 3pm the room was good not able to get a receipt when i
james
2021 年 10 月入住 1 晚
8/10 还可以
Paul
与家人出行
2021 年 10 月 18 日
满意:清洁度、住宿条件和设施、客房舒适度
ut no chair or table to sit on or at.
Paul
2021 年 10 月入住 1 晚
8/10 还可以
Martin
2021 年 10 月 18 日
满意:员工和服务,清洁度
The no breakfast covid excuse is wearing thin, and should reflect in the price
Martin
2021 年 10 月入住 1 晚
6/10 一般
Jolene
与家人出行
2021 年 10 月 15 日
不满意:住宿条件和设施,服务设施
(Possitive)The beds were comfortable.
(Negatives) There was a dirty washcloth left in the shower. The door handle came off. The toilet barely flushed and the toilet seat kept coming off. There was no free breakfast.
Jolene
2021 年 10 月入住 1 晚
2/10 糟糕
Brian
2021 年 10 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Brian
2021 年 10 月入住 2 晚
10/10 超赞
真实旅客
2021 年 9 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2021 年 9 月入住 1 晚
6/10 一般
James
与家人出行
2021 年 9 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
James
2021 年 9 月入住 2 晚
2/10 糟糕
真实旅客
2021 年 9 月 7 日
不满意:住宿条件和设施,员工和服务
Catfished
The pool is a neglected black swamp . When we checked in there was no one in the lobby. Another guest and i had to drive around the property to find a random woman who happened to work there but was "off that night" who drove to the lobby and unlocked the office to check us in. The door had no lock on the back. The light switchplate was shattered. Light bulbs missing in the room. The phone was unplugged and stored in the drawer? No fridge, no microwave, no coffee maker in the room. We were catfished by the outdated pictures on the site.
真实旅客
2021 年 9 月入住 2 晚
10/10 超赞
Charles
2021 年 8 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
The hotel was clean and convenient for my stay. The advertisement said there was microwave and refrigerator in the room, there was none. It wasn’t a problem however it may be for some guest.
Charles
2021 年 8 月入住 1 晚
2/10 糟糕
Lindsey
2021 年 8 月 10 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Management is RUDE. POOR quality hotel
Staff is extremely RUDE and management is NEVER on the premises. No one returns phone calls. So called front desk manager has zero management qualities and poor customer service. I have been hung up on numerous times by Sac (what a name).
Booked a room through Hotels.com and upon arriving at hotel, I was informed there weren’t any rooms available. All rooms were occupied. I then made the 3 hour return home because other hotels had no availability.
After speaking with hotels.com concerning the matter, I was told that someone occupied “my reservation”. We never even entered a room at this hotel.
I have been charged for this stay and have made numerous efforts to get a refund. I have gotten no where with hotel staff. Manager won’t be in for a week, front desk manager will speak to her and call me back. Yet to get a return call from Sac. She claims she is the only that works there that can handle the issue. But she is doing nothing resolve this. How’s that for customer service? AWFUL!!
This hotel has STOLEN from me and is doing NOTHING to make the situation right.
This hotel needs to be reviewed by corporate. After reading through reviews after the fact, it sounds as though the hotel is NASTY and full of homeless people. So my assumption is a homeless person occupied my room at my expense and received a bug filled shower with moist towels for drying off. Or a hotel staff member used it for “her acquaintance” and is covering her a** over the matter
Lindsey
2021 年 7 月入住 1 晚
2/10 糟糕
真实旅客
与家人出行
2021 年 8 月 4 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pesimo servicio los cuartos sucios las sabanas sucias pides toallas y solo te dan una o 2 para un cuarto de 4 personas los refris no sirven no habia control para la tele y el aire acondicionado tampoco servia
真实旅客
2021 年 7 月入住 5 晚
4/10 很差
真实旅客
与配偶出行
2021 年 8 月 2 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No pool, several broken items in room, smoke detector not installed on ceiling stuck in a desk cubby. Furniture was old and broken down. Broken ice machine rusted fridge. Continental breakfast was late and only coffee and granola bars, pop tarts and muffins.
真实旅客
2021 年 7 月入住 2 晚
6/10 一般
Scott
2021 年 8 月 2 日
不满意:清洁度、员工和服务、住宿条件和设施
Gentlemen at the front desk was not very accommodating. I did arrive a little over an hour before official check in but was told I had to wait until 3pm. I could understand this if the hotel was full of guests but after speaking to the housekeeper she said that they were not full the night before and there were plenty of rooms already available.
Room was you average Quality Inn room but there were some concerns with the dirtiness of some items. The fan in the bathroom was missing the cover and looked as if it had not been cleaned in a few years. Room did smell nice due to all the Glad Plug-Ins they had in the room.
Scott
2021 年 7 月入住 1 晚
10/10 超赞
Stan
商务旅客
2021 年 7 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stan
2021 年 7 月入住 4 晚
2/10 糟糕
真实旅客
与家人及幼儿出行
2021 年 7 月 26 日
不满意:员工和服务
1st off, i reserved this room WAY in advance, 2nd, something came up and had to cancel weeks in advance of stay. NO REFUND...I will NEVER use expedia or recommend using them to others.