4/10 很差
Leung Wai
与家人出行
2025年02月5日
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
I recently stayed at the Grand Bach Hotel in Ginza and wanted to share my experience, particularly regarding the breakfast service.
First, I must commend the cleaning staff, who were polite and provided good service. However, my experience with the breakfast staff on the ground floor was disappointing. The staff serving breakfast appeared arrogant and often wore a long face, especially towards non-Japanese guests. This created an unwelcoming atmosphere.
During our two-day breakfast visit, we noticed that they never supplied water or utensils unless we specifically requested them. When I asked for a water refill, they only refilled one glass, despite all five glasses being nearly empty. This lack of attention to customer needs is unacceptable.
I cannot recommend the Grand Bach Hotel Ginza due to this unpleasant breakfast experience. I paid for the breakfast expecting good service, and a simple smile would have gone a long way in making our stay enjoyable. Unfortunately, the negative experience left my entire family upset and overshadowed our trip to Ginza.
I hope the management addresses these issues to improve the overall guest experience.
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