The main floor room was great. Strange smell though. When I called there at 5 to 2, I spoke to a woman at the counter that was clearly not trained properly or a new staff, and then another woman of an ethnic background jumped on the phone was very hard to understand her. She was all frustrated about something and told me I had to pay $100 deposit and I said no that was never explained. I have already paid by credit card and that I was there for two nights and she raised her voice and said then cancel then we need $100 deposit because people Steal from us and smoke in the rooms, etc. etc. When I walked into the lobby of the SureStay best Western Wokano and the woman I spoke to last was standing there, and I explain to her that we’re staying for two nights. We would check in before check in and check out before the time on Monday the 28th and then she was all fine and sweet. When we left this morning and checked out, I gave her the keys back to the hotel room. She thanked me. She apologized, and we went on our way. I will see this. It would’ve been nice to know that their pool was not ready to go very noisy upstairs. They had a family upstairs running and carrying on and it’s right on a busy street off of the Main Highway.