All of our staff encounters were positive. They were kind, friendly, and helpful.
The room was average size. There were things stuck on the ceiling. No idea what it was, but I removed it because it bothered our child.
The air conditioner did not function properly and kept us awake most nights.
The ironing board didn't have a proper pad so we had to use towels.
The coffee machine didn't work properly. Our bed sheet had stains that were obvious to see, but were never changed.
The hotel restaurant was also not great.
We have stayed in Hiltons in other parts of Canada, US, Austria, Japan, Greece, and England and this was the worst experience.
Again, ppl were great facility was not up to Hilton Brand.