Overall a great hotel connected to the Convention Centre and Union Station. Had a lovely check-in experience, with an upgraded room and cute little gifts for the kids. We all enjoyed the pool (shallow and warm) and whirlpool. The only thing is that being there on a long weekend, it gets quite crowded and there are only a few loungers. We asked if there were any other single chairs, or anywhere else to put our stuff and were told quite curtly no. We enjoyed the “winter chalet” they have set up in the lobby, although were a bit disappointed that the s’mores were not available. The room itself was clean, spacious, and comfortable. A good choice for a downtown Toronto stay!