Couldn’t have started our stay any better with a warm and detailed welcome from a real person who spoke good English. She was funny, warm and went out of her way to be helpful. Then we had a lovely introduction to our room with a lesson on how to wear a yukata and were made and served a pot of tea. It felt such a cultural welcome and the room was a very Japanese cultural room with futons, mats as low furniture. We were given free passes to all the onsens in town and had a lovely time visiting them all in our yukatas. Unfortunately the restaurant at the venue was booked out for the meals we were there for- obviously the other guests knew better. The local shops open late and finish early but the concierge warned us about this and gave us recommendations and made bookings for us.
Michael
2024 年 11 月入住 1 晚
10/10 超赞
Gabriel
与家人出行
2024 年 11 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gabriel
2024 年 11 月入住 1 晚
10/10 超赞
Banu
2024 年 11 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property itself is spacious and the room I booked was well appointed; it is close to all the baths and an easy walk from the train station. The staff are extremely friendly and courteous- embodying true Japanese approach interactions.They gave tips for eating out and experiencing Onsen culture.
I highly recommend staying here. I would stay here again on another visit to lovely Kinosaki Onsen.
A special thank you to Kaki-san, Hara-san and Satoh-san. I appreciated your warmth and genuine welcome!