When I arrived at 7:30 pm, they sent me to my housing area in Building 14. The whole building was being cleaned. My room was finished a little before 8 pm. While I waited outside my room, several large mosquitoes chose to check me out. They should have told me the room was not ready, and then I would have waited in the lobby instead.
Oran
2025 年 5 月入住 1 晚
2/10 糟糕
Adam
与配偶出行
2025 年 5 月 17 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
This is a resort pretending to be close to luxury and close to the wilderness when it's close to neither. Problems started immediately upon my arrival when staff did not explain how to get to the room I was assigned. The map provided may be the worst map I've ever used. After navigating to the farthest room away from the main lodge I discovered that complimentary WiFi is not offered. The room was fine but nothing special. The water pressure in the shower was low and being so far away from everything else was inconvenient in spite of the free shuttle around the property. In the morning, we had breakfast at the Alaskan Grill on site and it was terrible. Despite being sat first, the waitress helped another table. I ordered coffee with cream and rather than give me cream she poured about a half gallon into my mug which ruined it. The rest of the food (veggie omelette, Continental breakfast) was very bad and overpriced. I tried to charge the meal to the room but the waitress said I needed some sort of paper from the front desk which I was never given. I went to the front desk to tell them that but they looked at me like I had eight heads and finally told me that they don't charge to the room (mind you,the receipt from the restaurant said they did except on the departure day). We walked the Treehouse trail (which is actually mislabeled on the map, see above) nee Hill Trail which had a decent view but is nothing special. Overall I would never recommend this place to anyone
Adam
2025 年 5 月入住 2 晚
8/10 还可以
Sofía
与家人出行
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo excelente, muy bonito lugar, habitaciones cómodas y staff amigable, excepto que no estaban todavía todos los servicios disponibles por ser el inicio de la temporada (un restaurante y el gym cerrado, y algunas cosas del menú no disponibles.
Sofía
2025 年 5 月入住 2 晚
8/10 还可以
Robert
2024 年 12 月 1 日
Robert
2024 年 8 月入住 1 晚
10/10 超赞
Randi
2024 年 10 月 5 日
Randi
2024 年 9 月入住 5 晚
10/10 超赞
Sandra
与配偶出行
2024 年 10 月 3 日
满意:住宿条件和设施,服务设施
Very relaxing
Sandra
2024 年 7 月入住 6 晚
6/10 一般
Laura
2024 年 9 月 29 日
满意:清洁度、员工和服务、服务设施
Sehr große, weitläufige Einrichtung, freundliches Personal. Negativ zu bewerten ist, das das WLAN nur kostenlos im öffentlichen Bereich und den Restaurants ist
Laura
2024 年 9 月入住 1 晚
8/10 还可以
Marian,CONWAY
与家人出行
2024 年 9 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very pretty setting and nice lodge restaurant and viewing area for Mt. Denali.
Was not told there wasn't an elevator for our room and my husband is not able to carry luggage. It was very difficult to get the bags up the stairs.
Marian
2024 年 8 月入住 1 晚
10/10 超赞
Barbara,Sioux Falls
2024 年 9 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Barbara
2024 年 9 月入住 1 晚
8/10 还可以
Mary Frances
2024 年 9 月 17 日
满意:住宿条件和设施,员工和服务
Mary Frances
2024 年 9 月入住 2 晚
10/10 超赞
jose
2024 年 9 月 16 日
jose
2024 年 9 月入住 2 晚
10/10 超赞
Mr william
与家人出行
2024 年 9 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff warm welcome- went beyond to help make our stay A room was wonderful close to everything..
Ground floor no stairs which was great...
Mr william
2024 年 9 月入住 2 晚
10/10 超赞
Joanne
与家人出行
2024 年 9 月 14 日
满意:清洁度、服务设施、住宿条件和设施
The property is beautiful and fits completely into the Alaskan environment. Our room was lovely especially for the good price.
Joanne
2024 年 9 月入住 2 晚
10/10 超赞
Frédéric
团体旅客
2024 年 9 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Frédéric
2024 年 9 月入住 2 晚
6/10 一般
Michael
2024 年 9 月 14 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Disappointed
The compound is lovely spread across the hillside. We had dinner and breakfast on location and the service was poor at best. This property is clearly a cruise ship stopover. We were a private booking. Waiting on a bus for transportation is a hassle, we learned to rent a vehicle in AK next trip.
The views help make things better but service needs to improve in the large restaurant.
Michael
2024 年 9 月入住 1 晚
4/10 很差
Susan
与家人出行
2024 年 9 月 12 日
Setup for your buses not individuals
Room was a typical hotel room clean. The issue was the setup of the whole place it was scattered everywhere and parking was atrocious. Minimal parking half in the mud if you could find a spot. Then you had to walk a long ways to get to your building and room. Seemed to be setup for tour buses not individuals. Not recommended
Susan
2024 年 9 月入住 2 晚
10/10 超赞
Marlene
2024 年 9 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice resort with many things to do - hiking trails, a couple onsite restaurant choices - nightly fire pit with s’mores and cocktails. This resort is huge! And we wish we had booked more than one night here. We’d stay here again in a heartbeat! The bed is sooo comfy, best night sleep of our trip
Marlene
2024 年 9 月入住 1 晚
8/10 还可以
Kathleen
2024 年 9 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Parking difficult. Beautiful property and great staff in the restaurants.
Kathleen
2024 年 9 月入住 2 晚
10/10 超赞
Bosko,Zagreb
2024 年 9 月 11 日
Bosko
2024 年 8 月入住 1 晚
10/10 超赞
Steven
与家人出行
2024 年 9 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Steven
2024 年 9 月入住 1 晚
8/10 还可以
Michael
2024 年 9 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Noisy early in the am
Michael
2024 年 9 月入住 2 晚
10/10 超赞
Lynn,Crockett
与配偶出行
2024 年 9 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wish we could stayed longer. Beautiful setting, courteous staff, clean facility and a relaxing atmosphere!!
Lynn
2024 年 8 月入住 1 晚
8/10 还可以
Dianne
2024 年 9 月 8 日
满意:服务设施
The staff was helpful.
Please make entries more accessible.
Dianne
2024 年 9 月入住 1 晚
8/10 还可以
Susan
2024 年 9 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
Property was a little outdated but still nice. This Mississippi girl needs her AC year round and there isn’t any. Luckily we could open a window for cool air. Stayed one night to break up our trip from Fairbanks to Anchorage. Don’t get this lodge confused with the one near Denali like I did.