Poor treatment from the staff. For a while now, they've been telling you that checkout is at 11 a.m., and starting at 10:15 a.m., they're already knocking on your door. If you leave five minutes after 11:30 a.m., they want to charge you $25. The condition of the place is deplorable. Damaged furniture, dirty curtains, a hallway floor literally falling apart, the vending machines with hot drinks, stained towels, among other things.