2/10 糟糕
Ronald，North Las Vegas
2025 年 8 月 25 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall rating - 0 stars
Room: 918
*Shower leaked badly onto the bathroom floor and carpet outside of bathroom while showering. Staff already aware of the issue and still assigned me to this room without any warning.
*Multiple bath towels and bed cover with stains.
*Air conditioner didn't blow direct cool air. Staff stated "whisper quiet"air and room "will eventually get to the temp selected." Staff gave me a VERY loud fan that I couldn't sleep with because of the noise. My rest was diminished immensely trying to sleep in a lukewarm room.
*Safe didn't work and it took the engineer over an hour and a half to arrive and fix it.
*Bed was lumpy, overly firm and uncomfortable.
*Shower gel bottle was completely empty when I checked in.
*Valet staff told me that valet for my vehicle wasn't available when I checked in at 8:15PM. A HUGE reason that I selected this property was the valet service since I have a very nice car. Beyond disappointing.
*Hairs from previous guests (and other debris) VERY visible on the carpet when I checked in.
*Assigned the wrong floor when I checked in. I directly booked the 9th floor and was initially assigned a 2nd floor room. Fortunately the front desk staff adjusted their error after I made them aware of the mistake.
*You can clearly hear the music from the nearby clubs/bars late into the evening...even from my 9th floor room.
*No bathroom fans or air fresheners for use after a #2.
The ONLY bright spot was Kelsey the bartender (5 stars)
Ronald
2025 年 8 月入住 2 晚